Frequently Asked Questions

Q: Do I need to sign up to purchase a product?

S: You can buy it right away without registering as a member.

You can buy the product you want right after putting it in your shopping cart.



Q: How do I proceed with the payment?

S: You can pay by credit card.

√ On the Payment page, click Enter Personal Information > Enter Card Information > Click Pay



Q: How long does the average delivery take?

S: Because it is an overseas delivery, it takes an average of 7–15 business days after payment is completed, and if the product does not come even after the basic delivery date, please contact the customer center info@newtechlife.com.

* The delivery period may vary depending on the characteristics of the product or the amount of order.



Q: What are the types of shipping costs?

S:Determination of shipping cost based on seller settings and product characteristics

* Shipping cost type

1. Free shipping: Free shipping regardless of amount, quantity, etc

2. Paid delivery: Regardless of the amount, quantity, etc., the buyer bears the shipping cost (ordering can only be processed with the shipping cost set on the product)



Q: If I apply for cancellation of the order, can I cancel it right away?

S: √ It is canceled immediately only when waiting for deposit, waiting for payment, and payment is completed, and cannot be canceled after sending the product (return processing)

It cannot be canceled during delivery, at the start of delivery, or at the completion of delivery, and must be processed as a return.

While preparing for delivery, it takes time to check whether the product has been shipped or not, and the order is being canceled. In this case, if you contact the seller directly, you can process it quickly, and if the product has already been shipped, you cannot cancel it.

※ In the event of order cancellation due to buyer's reason, the return fee is borne by the buyer



Q: What is the difference between a return and a cancellation?

S:√ Based on whether or not the product is shipped, cancellation is made before shipment, and return is made after shipment

You can cancel it immediately only at the payment waiting/payment waiting/payment completion stage, and if you are preparing for delivery, you need to check if it is shipped.

Cancellation is not possible when the delivery has begun/in progress/delivery has been completed, and it must be processed as a return within 7 days of delivery.



Q: How do I proceed with the exchange?

S:√ My shopping if it is within 7 days of delivery > Request for exchange from all order details

Please enclose a note with your name, contact number, reason for exchange, etc. and wrap it in a delivered state. (Exchange shipping cost borne by cause provider)

The options are written to check the inventory and exchanged only for the same product, so if you want another product, please return it and reorder it.



Q: Can I change the shipping address?

S: You can change it only when you are waiting for payment and when the payment is completed, and if you are preparing for delivery, please check with the seller if you can change it. Even if the address is changed, it may not be applied if the product has already been shipped. For more information, contact the Customer Service Center. (Service@ifashion-kr.com )



Q: How do I get a discount on additional purchases?

S: You can get a discount after putting two or more items in your shopping cart.



[Custom clearance number] Please enter the customs clearance number so that the parcel can clear customs well.



If you have any other questions, please feel free to contact the online customer service center or send an e-mail.

이메일： support@4reezy.com